World’s Cab Hailing services Giant Uber has just recently implemented and executed a pilot project to test 24×7 on-trip helpline to boost the safety and security of its passengers, company sources said.
Since its grand entry in India few years back in 2013, Uber has not offered direct calling support for passengers, and this new initiative comes following feedback’s and suggestions in this regard, they said.
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“We are piloting a security call center 24×7 in Chandigarh since the last one-two months. This allows a passenger to make a call and speak directly to an Uber agent for any security and safety related concern during an ongoing trip,” the sources told PTI.
The security measure seeks to address the need for direct human intervention instead of a callback after a lag, they said.
Based on the rider response, Uber will take a call on its roll out in other cities. “No timeline has been decided yet,” the sources said.
Meanwhile, the existing SOS feature during a trip will help connect with police in case of an emergency.
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Uber is currently operating in 40 cities of India. Recently, the cab aggregator also made key announcement with the launch of its new category, a quadricycle, known as Bajaj Qute on UberXS in partnership with Bajaj Auto. It is a driver plus three passenger quadricycle, which is a four-wheeled motor vehicle that is smaller and lighter than a passenger car.
Additionally, the UberXS is a brand-new category in the India South Asia region. Uber also recently had collaborated with Yulu in Bengaluru to serve electric bikes for reducing congestion and promoting more eco-friendly commute for everyday urban citizens. The team has also recently introduced Uber Boat in Mumbai.
Earlier this month, Uber named Melbourne as the third city in the world to kick start its aerial services after Dallas and Los Angeles in United States. However, in September, 2018 the ride hailing giant had said that it is considering India among five global locations (apart from Japan, Australia, Brazil, and France) for its futuristic aerial taxi service. It was also reported in negotiations with regulators, partners and stake holders in these countries to gauge the modalities and constraints of offering such a service in the next couple of years.